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We are simplifying and innovating the way we fax at UTPA. As technology changes, some technology starts to become obsolete, such as the fax machine. That’s why we are excited to introduce FAXCOM.

FAXCOM fax service lets you send and receive faxes using telephone numbers as email addresses directly from your MS Outlook client. All active UTPA employees are now able to send faxes using their UTPA email address.

You can fax to multiple numbers at one time by separating each email address with a semicolon (;) just as you would with any email address. (Ex. 1010@myfax.utpa.edu; 93831010@myfax.utpa.edu)

Compose a new email using the following email address formats:

Type of Fax Fax Extension Format Email Address Format
UTPA internal faxes Use only the 4 digit fax extension 1010@myfax.utpa.edu
External long distance faxes Use 9 + 1 + 10 digits) 9192109991010@myfax.utpa.edu
External local faxes Use 9 + 7 93831010@myfax.utpa.edu
NOTE: Do not use hyphen (-) to separate digits.

Should you need assistance with FAXCOM, submit a service request or report when something is broken through ServiceNow.

Winter break is coming! Be sure that you are technology-ready to stay connected with UTPA resources during this holiday break. Below are some of the most popular services available.

1. eduroam – Connect Here, Roam Worldwide

eduroam is the secure, world-wide roaming Wi-Fi access service that allows students, researchers, and staff to obtain Internet connectivity across campus and when visiting other participating eduroam institutions. Be sure to log into eduroam on the UTPA network before you leave on break at least once. After that, you’ll simply open your laptop, tablet, or smartphone to connect. eduroam is available in more than 50 countries worldwide. Read more about eduroam features and setup instructions.

Should you need assistance, submit a service request or report when something is broken through ServiceNow.

 

2. Microsoft OneDrive

OneDrive allows you to easily store and share all of your files – including photos, videos, documents and more — anywhere, on any device.

OneDrive features include:

  • Unlimited Storage (10 Terabytes)
  • Create, save and edit documents online
  • Work with documents with others at the same time
  • Share photos, videos, and access them from virtually anywhere.

Log into your UTPA employee email account and click on OneDrive from the top ribbon.


3. Microsoft Lync

Lync allows you to communicate and collaborate quickly and easily. You can start a chat, a call, a video call, or view a contact card with a single click. Set up meetings with UTPA students, faculty, staff, UT System staff, and our colleagues at UT Brownsville.

Lync features includes:

  • Instant Messaging (IM) and Chat
  • Internet voice and video phone calls
  • Online meetings and presentations
  • Multi audio and video conference
  • Screen sharing

Install the Lync app on your desktop, laptop, and personal devices. Lync clients are available for the following devices: Windows Phone, iPad, iPhone, Android.


4. Identity Management

Reset your password and unlock your account online – anytime, anywhere! Why wait in line when you can do it online? Be sure to set your security questions and provide an alternate email so you can use this self-service.

Go to myaccount.utpa.edu and get it done right away!


5. Virtual Private Network (VPN) and Remote Desktop (Faculty and Staff only)

Use VPN to access Oracle responsibilities to approve employee timecards or change your direct deposit information. VPN is also required to remotely access your office computer and network shares using Remote Desktop Connection.You must complete the following:

1. Enroll for Two-Factor Authentication to use VPN. Guides for VPN and Two-Factor Authentication can be found in the Help and Download section in my.UTPA.edu.

2. Enable Remote desktop services on your desktop by contacting the IT Service Desk during regular business hours.

Submit a service request through ServiceNow.


6. VoiceMail to Email and Call Forwarding (Faculty and Staff only)

Listen to your voicemail through your email by forwarding new voicemail as an audio file. You can also forward calls to a landline or mobile phone, before it prompts the caller to leave a voicemail. (Available only for local numbers using area code 956). Delete messages by logging in to your voicemail using your telephone to keep your voicemail inbox from getting full.

To set up these new voicemail features, go to http://utpa.edu/voicemail and log in with your 4-digit phone extension and voice mailbox numeric password that you use to access your voicemail. This site is accessible from the UTPA campus and VPN network.

Learn more about other voicemail features.

Should you need assistance, submit a service request or report when something is broken through ServiceNow.

Happy Holidays from the
Division of Information Technology

Project Portfolio Management is in ServiceNow

We are happy to announce that you can start submitting your ideas and new project requests through ServiceNow effective today! Project portfolio management and all active projects have been moved from Innotas into ServiceNow.

The Idea/Project request process has been streamlined requiring you to answer only a few questions so that IT may better direct your request to the right area.  You will also receive an automated email notification upon submission/approval of your request.

Look for the Idea/Project Request icon within the IT Self-Service Portal.

NEW Self-Service Portal Menu Option

 Idea Project Request Icon Idea / Project RequestSubmit an idea to solve a business issue or create a project request.

Watch how simple it is to submit your ideas and initiate a new project.

Video Demo

 Idea Project Request Slide

(Length: 01:40 min)

Please contact PMO for questions and assistance at 956-665-2013 or pmo@utpa.edu.

ServiceNow is a comprehensive IT Service Management (ITSM) solution that tracks technical incidents and requests. A customer self-service interface provides a simple way of reporting technical incidents and initiating requests. Customers receive automated emails acknowledging receipt of their request. Additional dynamic emails are provided throughout the process to give customers progress status and updates, allowing for greater customer interaction, collaboration, and information sharing.

 

IT-Computer Labs Extended Hours of Operation for Finals

Academic Service Building (ASB) Only

EXTENDED HOURS:

Dec. 1st-4th
Dec. 8th-11th
7:30 AM-2:00 AM

Dec. 6th & 7th
1:00 PM-10:00 PM

Dec. 5th & 12th
7:30 AM -5:00 PM

Virtual Labs are avaialble 24/7 at my.upta.edu.

If you have any questions please feel free to contact our office at 956-665-5343.

IT-Computer Labs Holiday Hours of Operation

The ASB Building Computer Labs will be open
8:00 AM to 5:00 PM
on the following dates:

December 15th – 19th
January 2nd
January 5th – 9th
January 12th – 16th

The ASB Labs will close on the following dates:
January 3rd, 4th, 10th, 11th, 17th, 18th, & 19th

The Boundary Labs will be closed starting December 13th – January 19th:
ARHU 140 & 142
BUSA 217 & 219
EDUC 2.226, 2.228, 3.224 & 3.226
ENGR 1.220 & 2.268
HSHW 1.260
MAGC 2.202
SBS 370

Virtual Labs are avaialble 24/7 at my.utpa.edu.

If you have any questions please feel free
to contact our office at 956-665-5343.

Happy Holidays from
Application & Computing Services!

Logo Lync Small

Lync allows you to communicate and collaborate quickly and easily. You can start a chat, a call, a video call, or view a contact card with a single click.
Learn how to set up meetings with UTPA students, faculty, staff, UT System staff, and our colleagues at UT Brownsville. Sign up at training.utpa.edu!

Lync features includes:

  • Instant Messaging (IM) and Chat
  • Internet voice and video phone calls
  • Online meetings and presentations
  • Multi audio and video conference
  • Screen sharing
  • Account Profile Photo

FREE Self-pace online training is also available through Microsoft IT Academy.

Logo OneDrive Pro Small

OneDrive allows you to easily store and share all of your files – including photos, videos, documents and more — anywhere, on any device.

Sign up for training at training.utpa.edu !

OneDrive features include:

  • Unlimited Storage (10 Terabytes)
  • create, save and edit documents online
  • work with documents with others at the same time
  • share photos, videos, and access them from virtually anywhere.

FREE self paced online training is also available through Microsoft IT Academy.

Logo Lync Small

Lync allows you to communicate and collaborate quickly and easily. You can start a chat, a call, a video call, or view a contact card with a single click.
Learn how to set up meetings with UTPA students, faculty, staff, UT System staff, and our colleagues at UT Brownsville. Sign up at training.utpa.edu!

Lync features includes:

  • Instant Messaging (IM) and Chat
  • Internet voice and video phone calls
  • Online meetings and presentations
  • Multi audio and video conference
  • Screen sharing
  • Account Profile Photo

FREE Self-pace online training is also available through Microsoft IT Academy.

Logo OneDrive Pro Small

OneDrive allows you to easily store and share all of your files – including photos, videos, documents and more — anywhere, on any device.

Sign up for training at training.utpa.edu !

OneDrive features include:

  • Unlimited Storage (10 Terabytes)
  • create, save and edit documents online
  • work with documents with others at the same time
  • share photos, videos, and access them from virtually anywhere.

FREE self paced online training is also available through Microsoft IT Academy.

VPN-RDC

Are you planning on working from home during the holiday break? Make sure you’re setup to access the computer in your office! We are offering a one-day session that will show you how to connect to your computer on campus from home or on the road. The topics will cover:

  • How to setup and use:
    • DUO Two-Factor Authentication
    • Virtual Private Network (VPN)
    • Remote Desktop Connection (RDC/RDP)

What you need to bring:

  • A device to configure for Two-Factor authentication, such as a smartphone, cell-phone or tablet*
  • A device to configure for VPN and Remote Desktop such as Laptop** or tablet*
  • Your full computer name (e.g. ITDW67047.ds.utpa.edu)
  • Any username and password you use for your Apple ID (iTunes) and/or Google Play to download apps to your smartphone or tablet.

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